We often think of hearing and listening as one and the same. In reality, they are fundamentally different. Hearing is the passive, automatic reception of audio by the ears—a biological reflex. Listening, on the other hand, is intentional. Listening may seem…
Crisis Communications Planning: The Decisions You Make Before the Moment
It’s difficult to imagine what a crisis may feel like until you are facing one head-on. At Miller Ink, we describe it as similar to making the most important decision of your life – like who to marry or where to…
Managing Crises Effectively Through Proactive Scenario Planning and Communications
Imagine making the most important decision of your life in under a minute — all while driving 100 miles per hour down the freeway, weaving in and out of traffic, and smoking a cigar. That’s typically what it feels like for…
AI Is Just a Tool. The Writer Still Matters.
Crises at AT&T, CBS and Lyft show the power of rapid response
How to Create Campaigns that Move the Needle
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Miller Ink & Ethos Giving’s Synergy
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How to Create a Substantive Impact Report
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The 3 C’s
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