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Category: Crisis Communications

Steadying the Ship: 10 Tips for Effective Crisis Management

Download the Guide Here There is no greater misconception in the communications field than the idea that all press is good press. Negative press exists—and it poses a profound liability to individuals and organizations across every industry. In today’s digital world,…

Content & Crises: A Conversation with Ryan Painter

It’s often said that all publicity is good publicity. However, in 2023, this couldn’t be further from the truth. At least according to Ryan Painter, Miller Ink’s senior strategist and head of content. We recently sat down with Ryan to discuss…

Is Cancel Culture Inevitable?

Changing social norms and methods of communication have given rise to what many have called “cancel culture,” or society’s tendency to respond to offensive or inappropriate actions of varying severity by mobilizing to demand the resignation, firing, or removal of offending…

Five Steps to Recover From a PR Disaster

Originally posted on UpCity It starts suddenly. You’re in the elevator on the way home when you get a Twitter notification. You’re in a meeting at the office when you get a frantic call from your coworker. In a matter of moments,…

Mastering Crisis Communications in 5 Simple Steps

The communications landscape has changed profoundly over the last two decades. Declining ad revenues and shrinking newsrooms have caused a paradigm shift in journalism, at the same time that social media platforms have empowered everyone to become their own publisher and…

The First Rule of Online Reputation Management

Be proactive You hear a name – for a person, company, or organization – and want to know more. What’s the first thing you do? For most people, the first stop is Google. The results that turn up will fundamentally frame…

Strategic Communications in the Time of COVID-19

COVID-19 has overwhelmed our hospitals, halted our economy, and transformed our culture overnight. It has also filled our inboxes, as seemingly every non-profit we’ve donated to, brand we’ve bought from, hotel we’ve visited, airline we’ve flown, and local business we’ve frequented…